1. Scope
This policy applies to digital resources, workshops, and advisory engagements offered by Risk Strategy Basics.
Refund & Cancellation
Guidelines for request handling
This policy explains how Risk Strategy Basics manages cancellations, access adjustments, and refund eligibility for our learning resources and advisory sessions.
2. Eligibility for Refund Review
Refund requests may be considered when resources have not been accessed or when advisory sessions have not commenced.
3. Request Submission
To initiate a review, email [email protected] with your name, organisation, resource or session details, and reason for the request.
4. Timelines
Requests should be submitted within 10 business days of receiving access credentials or session confirmation.
5. Evaluation Process
We assess whether materials were accessed, whether preparatory work was completed, and any customisations already delivered.
6. Learning Resource Access
Once digital resources are accessed or downloaded, requests are generally not eligible. We may consider partial adjustments when technical issues are documented.
7. Workshops & Advisory Sessions
For scheduled sessions, cancellations more than five business days in advance may qualify for rescheduling. Sessions with confirmed facilitators cannot be refunded once delivery preparations have commenced.
8. Changes to Engagement Scope
If you need to modify scope, we work with you to realign timelines and deliverables. Adjustments may incur additional planning time.
9. Communication
We acknowledge requests within two business days and provide status updates during the review process.
10. Resolution Confirmation
Once a decision is made, we share a confirmation outlining outcomes, next steps, or alternative solutions.
11. Exceptions
Force majeure events or circumstances beyond our control may require schedule adjustments. We will collaborate on mutually agreeable alternatives.
12. Policy Updates
We may revise this policy to reflect operational changes. The most current version will be published on this page.
13. Contact
For clarification regarding this policy, please contact +91 98223 45678 or email [email protected].